Legal
Privacy Policy
Effective and last updated: August 24, 2026
1. Who we are
SJ Integrative AI provides AI voice, communications, scheduling, review, reactivation, and related automation services for dental practices. References to “SJ Integrative AI,” “we,” “us,” or “our” mean SJ Integrative AI at 95-390 Kuahelani Avenue 3AC-1321, Mililani, HI 96789.
2. Information we collect
- Contact and business information: name, email, phone number, practice name, role, address, and information submitted through forms, chat, email, calls, or meetings.
- Scheduling and communications: appointment details, message content, call metadata, recordings or transcripts when notice/consent requirements are satisfied, preferences, and opt-out records.
- Website and device data: IP address, browser/device information, pages viewed, referring URL, and cookie or analytics data when enabled.
- Client service data: configuration, workflow, calendar, reporting, support, and usage information needed to provide contracted services.
- Payment data: billing status and transaction details from our payment providers. We do not receive or store full card numbers entered into Stripe or HighLevel hosted payment screens.
3. How we use information
- Respond to inquiries and schedule demonstrations
- Provide, configure, support, secure, and improve contracted services
- Send service, appointment, billing, and—where permitted—marketing communications
- Measure system usage and outcomes
- Prevent fraud, abuse, and security incidents
- Comply with legal, regulatory, and contractual obligations
4. SMS and phone communications
If you provide a mobile number and consent to texts, we may send the categories of messages described at the point of consent, such as appointment, inquiry-response, service, or marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help, or contact us. Consent to SMS is not a condition of purchase. We do not share SMS consent or mobile opt-in data with third parties or affiliates for their marketing or promotional use.
5. How we disclose information
We may disclose information to service providers that help operate our website, CRM, communications, scheduling, hosting, analytics, security, and payment systems; to professional advisers; in a business transfer; when directed by a client acting as the data controller; or when required to protect rights, safety, security, or comply with law. Providers may include HighLevel/LeadConnector, Stripe, communications carriers, hosting providers, calendar providers, and other vendors configured for a client engagement. We do not sell personal information.
6. Dental clients and protected health information
When we provide services to a dental practice, that practice controls its patient information and is responsible for its privacy notices, consent, and lawful instructions. If an engagement requires us to create, receive, maintain, or transmit protected health information on behalf of a covered entity, the parties must execute an appropriate Business Associate Agreement before that processing begins. This public website is not intended for submitting diagnoses, treatment details, insurance identifiers, or other sensitive patient information.
7. Cookies and analytics
Our website and embedded scheduling/chat tools may use necessary cookies and similar technologies. Analytics or advertising technologies, if enabled, may collect website interaction data. Browser settings can restrict cookies, although parts of the site may not function correctly.
8. Retention and security
We retain information only as reasonably needed for the purposes above, contractual requirements, dispute resolution, security, and law. Retention periods vary by record type and client configuration. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system is guaranteed secure.
9. Your choices and rights
You may ask to access, correct, or delete information you submitted to us, subject to legal and contractual exceptions. You may unsubscribe from marketing email using its link and opt out of SMS by replying STOP. If information was provided to us through your dental practice, contact that practice first; we will assist it as required. State privacy rights may apply depending on your residence and the circumstances.
10. Children
Our website is directed to dental practices and business users, not children under 13. We do not knowingly collect personal information directly from children through this website.
11. Changes
We may update this policy. We will post the revised version here and change the effective date. Material changes may also be communicated through appropriate channels.
12. Contact
Email [email protected], call 808-427-0992, or write to SJ Integrative AI, 95-390 Kuahelani Avenue 3AC-1321, Mililani, HI 96789.